Privacy Policy
Our Privacy Policy was updated on 25 May 2023.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
About us
Droi Digital Universe Pte.Ltd., (hereinafter refer to as “DDU”, “we”, “our” or “us”) take your privacy very seriously. This Privacy Policy is designed with your needs in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, while ensuring that ultimately, you have control of your personal information provided to DDU.
About this Privacy Policy
This Privacy Policy applies to websites or applications that reference or link to this Privacy Policy, except for specific products or services that provide a separate Privacy Policy. This Privacy Policy sets out how we collect, use, disclose, process and protect information that you provide to us or that we collect when you use products or services located on our websites（https://www.droidigitaluniverse.com）and our applications on mobile devices. If a product or service has a separate privacy policy, that separate privacy policy will take precedence. For the parts not covered by the separate privacy policy of the product or service, the content of this privacy policy shall prevail. At the same time, depending on factors such as the device model, service version or location you are using, how a specific product or service collects and processes your personal information may be different. You should refer to the separate Privacy Policy for details.
Unless otherwise specified by the laws applicable in your region, "personal information" under this Privacy Policy refers to information that can identify a specific individual through the information itself or through association with other information. We will use this information in strict accordance with our Privacy Policy. Where required, based on applicable legal classification, personal information shall also include sensitive personal data or information.
How we can help you
Ultimately, what we want is the best for all our users. If you have any questions with our data handling practices as summarized in this Privacy Policy, please contact us on our website（ddu@droidigitaluniverse.com）. We will be happy to hear from you.
1 What information is collected by us and how do we use it?
1.1 What information is collected by us
In order to provide our services to you, we will ask you to provide personal information that is necessary to provide those services to you. We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries. Depending on the service you choose, we may collect the following types of information:
1.1.1 Information you provide to us
We may collect any personal information you provide to us, which is necessary for the service you choose. For example, if you voluntarily submit feedback, we may collect the personal information you provide.
1.1.2 Information that we collect in your use of services
• Device information: This may include device name, device model, region and language settings, unique device identification number (IMEI, GUID), international mobile subscriber identity (IMSI number), serial number (SN), device hardware information and status, network type, IP address, MAC address, operating system version, and the device settings.
• Location Information: This may include GPS signals collected by your device when you access some location-based services (for example, when you use a weather application) or information about Wi-Fi access points and towers near you, device location ID and ISP ID. We'll ask you if you want to enable location-based services for each location-based application. You can disable your device's location settings from your device settings. If location information is disabled, the functionality of applications that use location information to provide services to you may be affected.
• Other information about your use of the Services: this may include the application version or browser type you are using, language settings, IP address, device type, device ID (such as IMEI), websites visited and how you communicate with the Services provided interact with the content.
For further information about the personal information we automatically collect through cookies and other tracking technologies when you visit our website, please see the "How we use cookies and similar technologies" section below.
1.1.3 Information from third parties
We may obtain your personal information from third parties as permitted by some laws. For example:
• Carry out an advertising model through the specified unique identifier (such as IMEI/OAID/GAID/Android ID obtained from the advertiser) and under certain circumstances may receive part of the conversion effect data corresponding to your use of advertising services (such as click situation) Optimize and provide you with corresponding advertising services.
1.1.4 Non-personally identifiable information
We may also collect other information that does not directly or indirectly identify a specific individual and that is not personal information under applicable local laws. This type of information is called non-personal information. We may collect, use, transfer and disclose non-personal information. The following are some examples of how we collect and use non-personal information in aggregate form.
We will aggregate this information to help us provide you with more useful information and to understand which parts of our website, products or services are of most interest to you. For example, we may only need to get the number of active users in a day, but we don't need to know who the active users are in a day, so the aggregated data is enough for us to perform statistical analysis. We will try our best to separate your personal information from non-personal information and ensure that these two types of information are used separately. If we combine non-personal information with personal information, such information will be treated as personal information for the duration of the combination.
Depending on our reasons for combining information above and as required by applicable law, we will provide you with specific control mechanisms for such integration. You have the right to object to the processing of personal information and automated decision-making for the purpose of direct marketing. In order to exercise the above rights, you can turn it on or off at any time in the settings (Settings-Privacy-Advertising-Ad Personalization Function), you can also contact us through the methods specified in "Contact Us", or refer to each product or The controls described in the Service's separate Privacy Policy. See "Your Rights" below.
2 Cookies and other technologies
DDU and our third-party service providers and business partners use technologies such as cookies, tags, and scripts (for more details, please refer to "How We Share, Transfer, and Publicly Disclose Your Personal Information" below). These technologies are used to analyze trends, administer the site, track your site activity and gather statistics about our user base as a whole. We may receive individual or aggregated analytics reports collected through the above technologies. These technologies help us better understand your behavior by allowing us to understand which parts of our site you browse and to measure and improve the effectiveness of advertising and web searches.
• Log files: Like most websites, we collect certain information and store it in log files. Such information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We do not associate automatically collected log data with other information we collect.
• Local Storage - HTML5/Flash: We use Local Storage Objects (LSO), such as HTML5 or Flash, to store user location information, weather data, and advertising information. Third parties that we work with to provide certain features on our site, or to serve advertisements based on your web browsing behavior, also collect and store related information through HTML5 or Flash cookies. Various browsers provide their own management tools to delete HTML5 local storage objects.
• Advertising cookies: We work with third-party service providers and business partners (see "How We Share, Transfer, and Publicly Disclose Your Personal Information" below for more details) to display advertisements on our website or to manage our Advertisements on Other Sites. Our third-party service providers and business partners may use advertising cookies to collect information about your online activities and personal interests, so as to provide you with advertisements that are highly relevant to your user portrait and interests. We will obtain your explicit prior consent before providing advertising services to you. If you do not want this information to be used to serve you interest-based advertising, you may opt-out by managing your cookie settings.
• Mobile Analytics: In some mobile applications, we use analytics cookies to collect information about how visitors use our website. The information these cookies collect includes how often you use the app, events that occur within the app, cumulative usage, performance data, and app crashes. We do not link the information stored in the analytics software with any personal information you submit in the mobile application.
3 How we share, transfer, and publicly disclose your personal information
3.1 Sharing
We do not sell any personal information to third parties.
We may sometimes share your personal information with third parties (as described below) in order to provide or improve our services, including offering services based on your requirements.
3.1.1 Sharing that you actively choose or request
With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.
3.1.2 Sharing information with our group
In order to successfully conduct business operations and to provide you with all the functions of our services, we may share your personal information from time to time to other DDU affiliates.
3.1.3 Sharing with third party service providers and business partners
To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third-party service providers and business partners. This includes our logistics providers, data centers, data storage facilities, customer service providers, advertising and marketing service providers and other business partners. These third parties may process your personal information on DDU’s behalf or for one or more of the purposes of this Privacy Policy. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes. DDU will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. There may be occasions that third-party service providers have their sub-processors.
To provide performance measurement, analysis, and other business services, we may also share information (non-personal information) with third parties（such as advertisers on our website）in aggregated form. We use the information we have to help our business partners evaluate the effectiveness and coverage of their services, and understand the types of people who use their services and how people interact with their websites, apps, and services. We may also share general usage trends of our services with them, such as the number of customers in a particular group of people who purchase certain products or engage in certain transactions.
3.1.4 Other
In accordance with legal requirements, legal procedures, litigation and/or requests from public agencies and government agencies, DDU may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
In order to enforce our terms or protect our business, rights, assets or services, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when DDU may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to public or government agencies.
In addition, we may share your personal information with:
• our accountants, auditors, lawyers, or similar advisers when we ask them to provide us with professional advice;
• Investors and other related third parties in the event of an actual or potential sale or other corporate transaction related to our entities.
• Other third parties as detailed in this Privacy Policy or otherwise notified to you, if authorized by you to disclose certain information.
3.2 Transfer
DDU will not transfer your information to any subject except in the following cases:
• Where we have obtained your explicit consent;
• If we are involved in a merger, acquisition or sale of all or part of its assets, which may affect your personal information, we will notify you of your personal information by email and/or by posting a prominent notice on our website or other appropriate means Any changes in ownership, usage rights, and choices you may have regarding your personal information.
• As explained in this Privacy Policy or otherwise notified to you.
3.3 Public Disclosure
DDU will only publicly disclose your personal information under the following circumstances:
• When we need to announce the winner of a promotion, contest or sweepstakes, we will only publish limited information.
• When we have obtained your explicit consent, or you have disclosed information through our services, such as social media pages or public forums.
• Public disclosure based on legal or reasonable grounds: including laws and regulations, legal procedures, litigation or requests from government authorities.
4. How we store and protect your personal information
4.1 Our security safeguards
We are committed to protecting your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We will ensure that we safeguard your personal information in accordance with applicable law.
All your personal information is stored on secure servers and protected in controlled facilities. We classify your information based on importance and sensitivity and ensure that your personal information has the required level of security. We have special access controls for cloud-based data storage, and we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We conduct due diligence on business partners and third party service providers to make sure that they are able to protect your personal information. We also check that appropriate security standards are maintained by these third parties by putting in place appropriate contractual restrictions, and where necessary, carrying out audits and assessments. In addition, our employees and those of our business partners and third party service providers who access your personal information are subject to enforceable contractual obligations of confidentiality.
We conduct security and privacy protection training courses and tests to enhance our employees' awareness of the importance of protecting personal information. We will take all practicable and legally required steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information when transferred from you or to you via the Internet.
We handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.
4.2 What you can do
We cannot be held responsible for lapses in security caused by a third party accessing your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. Your assistance will help us protect the privacy of your personal information.
4.3 Accessibility of other functions
Our application may access certain features on your device, such as enabling email activation of contacts, SMS storage, and Wi Fi network status. This information is used to allow these applications to run on your device and allow you to interact with them. At any time, you can revoke the license by closing the application on the device or by contacting us.
4.4 Retention policy
We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. The specific retention time can be found on the related product page. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. Where possible, we will specify the retention period for the categories, types, or fields of personal information that we have identified. We considered the following factors to determine the storage period:
• The quantity, nature, and sensitivity of personal information
• Risk of injury caused by unauthorized use or disclosure
• The purpose for which we process personal information and how long we need that specific information to achieve these purposes
• Try to maintain accurate and timely updates of personal information for as long as possible
• The duration of personal information related to potential legal claims in the future
• Requirements for how long certain records must be kept in accordance with other applicable laws, accounting, reporting, or regulatory regulations
According to the requirements of your jurisdiction, there may be exceptions to personal information that we process for public interest, scientific, historical research, or statistical purposes. Based on applicable laws or your requirements, if necessary and permitted, even if further data processing is unrelated to the original collection purpose, we may continue to retain such information beyond its standard retention period.
5 Your rights
Controlling your personal information
5.1 Controlling settings
We recognizes that privacy concerns differ from person to person. Therefore, we provide examples of ways we makes available to you to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:
l Turn on or off other services and functions for handling sensitive or personal information
If you have previously agreed to us using your personal information for the aforementioned purposes, you can change your option at any time by contacting us.
5.2 Your rights to your personal information
Depending on applicable laws and regulations, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request). These rights will be limited by specific exclusions and exceptions provided by applicable laws.
If you meet the following conditions, we will effectively process your request:
1) The request is submitted through our exclusive request channel, and to protect your information security, your request should be made in writing (unless local law explicitly recognizes oral requests)
2) Provide sufficient information to enable us to verify your identity and ensure that the requester is the requested information subject or a legally authorized person
Once we have sufficient information to confirm that we can process your request, we will respond to your request within the time frame stipulated by applicable data protection laws.
Specifically:
• You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we are providing you with the information in this Privacy Policy.
• Based on the requirements of applicable laws, a copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests for relevant information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
• If any information we are holding on you is incorrect or incomplete, you are entitled to have your personal information corrected or completed.
• Based on the requirements of applicable laws, you have the right to request the deletion or removal of your personal information where there is no compelling reason for us to keep using it. We shall consider the grounds regarding your erasure request and take reasonable steps, including technical measures. If the right is upheld, we may not be able to immediately remove the information from the backup system due to applicable law and/or technology limitations. If this is the case, we will securely store your personal information and isolate it from any further processing until the backup can be cleared or be made anonymous.
• You have the right to object to certain types of processing, and under certain circumstances where the legal basis for processing is our legitimate interests.
Particularly under the laws of some jurisdictions:
• You have the right to obtain from us the restriction of processing your personal information. We shall consider the grounds regarding your restriction request. If the grounds apply to GDPR, we shall only process your personal information under applicable circumstances in GDPR and inform you before the restriction of processing is lifted.
• You have the right not to be subject to a decision based solely on automated processing, which produces legal effects concerning you or similarly significantly affects you.
• You have the right to apply for your personal information in a structured, commonly used format and transmit the information to another data controller.
We have the right to refuse to process requests that are frivolous requests that damage others' right of privacy, extremely unrealistic requests, requests that require disproportionate technical work, and requests not required under local law, information that have been made public, information given under confidential conditions. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected.
5.3 Withdrawal of consent
You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. Based on the specific service you are using, you can contact us at ddu@droidigitaluniverse.com. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of DDU’s products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.
6 How your personal information is transferred globally
We process and back up personal information through global operating and control infrastructure. Currently, we have data centers in the United States, Netherlands and Singapore. For the purposes described in the Privacy Policy, your information may be transferred to these data centers in accordance with applicable law.
We may also transfer your personal information to third-party service providers and business partners and your data may therefore also be transmitted to other countries or regions. The jurisdiction in which these global facilities are located may or may not protect personal information to the same standards as in your jurisdiction. There are different risks under different data protection laws. However, this does not change our commitment to comply with this Privacy Policy and to protect your personal information.
If we need to transfer personal information outside of your jurisdiction, whether to our affiliates or third-party service providers, we will comply with related applicable laws. We ensure that all such transfers meet the requirements of applicable local data protection laws by implementing uniform safeguards. You can find out about the safeguards that we have in place by contacting us.
In particular, for users who use our products or services in the EU's exclusive economic zone, If we shares personal data originating by you in the EEA to a third party service provider outside the EEA, we will do so on the basis of EU standard contractual clauses or any other safeguards provided for in the GDPR. You can find out about the safeguards that we have in place by contacting us or you can request a copy of the standard contract terms from us.
7 Protection of minors
We consider it the responsibility of the parent or guardian to supervise the child's use of our services. However, we do not offer services directly to a child or use personal data of children for the purposes of marketing.
If you are a parent or guardian and you believe that the minor has provided DDU with personal information, please contact us at ddu@droidigitaluniverse.com to ensure that the personal information is removed immediately and that the minor is unsubscribed from any of the applicable DDU services.
8 Third party terms and conditions
Our Privacy Policy does not apply to products or services offered by a third party. Depending on the service you use, it may incorporate a third parties’ products or services, such as voice support, camera processing, video play, system cleaning up and security services, games, statistics, social networking, payment, map navigation, sharing, push, information filtering, input methods, etc. Some of these will be provided in the form of links to third parties’ websites or in the form of SDK, API, etc. Your information may also be collected when you use these services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked from our services.
The following are examples of what third-party terms and privacy policies may apply when you use the specific products listed above:
When you use DDU products, depending on the service you choose, one of the following will apply:
Google search: https://policies.google.cn/privacy?hl=en
Bing search: https://privacy.microsoft.com/en-us/privacystatement
Soonline: https://google.talkauto.us/soonline-privacy
Click Tech Limited: https://droi.cozyfunplay.com/en/policy.html
Taboola News: https://www.taboola.com/policies/privacy-policy
Trustlook: https://www.trustlook.com/privacy-policy
When you use the advertising services in several specific system apps, one of the following will apply, depending on your choice of service:
Taboola News: https://www.taboola.com/policies/privacy-policy
Google Play: https://policies.google.cn/privacy?hl=en
Google Admob: https://policies.google.cn/privacy?hl=en-us
Google Firebase: https://firebase.google.com/support/privacy?authuser=0&hl=en-us
TopOn: https://www.toponad.com/en/privacy-policy
Appluck: https://cdnx.soinluck.com/appluck/privacy.html
9 How we update this privacy policy
We review this Privacy Policy periodically and may update it based on changes in our business and technology, applicable laws, and good practices. If we make material changes to this Privacy Policy, we will notify you of the changes through a pop-up window or other appropriate method and update the "Last Updated" date at the beginning of this Privacy Policy so that you are aware of the information we collect and how we use it. Such changes will apply from the effective date specified in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our products and websites, and services on your mobile phone and/or any other device will be deemed your acceptance of the updated Privacy Policy. When we collect additional personal information from you or use or disclose your personal information for new purposes, we will obtain your consent again, as required by applicable law.
10 Contact us
If you have any comments or questions about this Privacy Policy or any questions relating to DDU’s collection, use, or disclosure of your personal information, please contact us at (ddu@droidigitaluniverse.com). When we receive privacy or personal information questions about access/download requests, we have a professional team to solve your problems. If your question itself involves a significant issue, we may ask you for more information. If you are not satisfied with the response you received, you can hand over the complaint to the relevant regulatory authority in your jurisdiction. If you consult us, we will provide information on the relevant complaint channels that may be applicable based on your actual situation.
If you have issues with our data processing, please contact our complaint handler.
Complaint handler: Aurora Y
From 9: 00 am to 6: 00 pm on weekdays
Email: aurorayang@droidigitaluniverse.com
Thank you for taking the time to read our Privacy Policy!